This Privacy Policy explains how ChargeRoute (“we”, “us”, or “our”) collects, uses, and protects information when you use our mobile applications and related services (the “Service”). By using ChargeRoute, you agree to this policy.
1. Who we are
ChargeRoute is an EV charging route planner operated by Gather Media. The Service helps drivers find charging stations, plan trips, and navigate with charging stops.
2. Information we collect
Depending on how you use the Service, we may collect:
- Account information — such as name, email address, and authentication details when you create an account or sign in with a social provider.
- Vehicle and preferences — vehicle model, battery/range settings, units, theme, favorites, and notification preferences.
- Location data — precise or approximate location when you allow it, to show nearby stations, calculate routes, and provide navigation.
- Trip and usage data — planned routes, charging stops, app interactions, crash logs, and diagnostics.
- Community content — station comments, ratings, and other information you choose to submit.
- Device information — device type, operating system, app version, and similar technical identifiers.
3. How we use information
- Provide and improve map, routing, navigation, and account features.
- Personalize range estimates and charging recommendations for your vehicle.
- Enable Android Auto / Apple CarPlay experiences where available.
- Communicate service updates, security notices, and (with your consent where required) product news.
- Maintain safety, prevent abuse, and comply with legal obligations.
- Analyze aggregated usage to improve reliability and performance.
4. Location services
Location access is important for core features such as nearby stations and navigation. You can control location permissions in your device settings. If you disable location access, some features may not work as intended.
5. Sharing of information
We do not sell your personal information. We may share information with:
- Service providers who help us host, authenticate, analyze, or operate the Service, under appropriate confidentiality obligations.
- Other users when you publicly post reviews or community content.
- Legal authorities when required by law or to protect rights, safety, and security.
- Business transfers if we are involved in a merger, acquisition, or asset sale, subject to this policy’s protections.
6. Data retention
We keep personal information only as long as needed for the purposes described above, including legal, accounting, or reporting requirements. You may request deletion of your account and associated personal data as described below.
7. Your rights and choices
Depending on your location (including under GDPR and KVKK), you may have rights to:
- Access, correct, or delete personal information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Export a copy of your data in a portable format where applicable.
You can manage many preferences in the app settings. For account deletion or privacy requests, contact us using the details below.
8. Security
We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children’s privacy
ChargeRoute is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.
10. International transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of the Service after changes means you accept the updated policy.
12. Contact
If you have questions about this Privacy Policy or your personal data, email us at info@gathermedia.com.tr.